Terms & Conditions

Terms and Conditions of use

REGRAIN – Online Store and Services

Effective Date: April 7th 2026

These Terms and Conditions (“Terms”) govern your access to and use of the REGRAIN website and services. By accessing, browsing, or placing an order through our platform, you agree to be legally bound by these Terms.

1. Company Information

REGRAIN (“we”, “us”, “our”) operates as an online business located in Ottawa, Ontario, Canada, with legal offices located in Vancouver, British Columbia, Canada.  REGRAIN is owned by ALFRED One.

2. Eligibility and Use of Website

By using this website, you represent and warrant that:

  • You are at least the age of majority in your jurisdiction
  • You have the legal capacity to enter into binding agreements
  • You will use the website only for lawful purposes

You agree not to misuse the website, including but not limited to:

  • Attempting unauthorized access to systems or data
  • Interfering with website functionality or security
  • Using the platform for fraudulent or unlawful transactions

3. Product Information and Availability

We make every effort to ensure that product descriptions, specifications, pricing, and availability are accurate. However:

  • Errors, inaccuracies, or omissions may occur
  • Product availability is not guaranteed
  • We reserve the right to discontinue or modify products at any time without notice

Images are for illustrative purposes only and may not reflect the exact product received.

4. Pricing and Payment

All prices are listed in Canadian Dollars (CAD) unless otherwise specified.

We reserve the right to:

  • Change pricing at any time without notice
  • Correct pricing errors or inaccuracies
  • Cancel orders arising from incorrect pricing

Accepted payment methods are displayed at checkout. All payments are subject to:

  • Authorization by the payment provider
  • Internal verification and fraud prevention procedures

Orders may be declined or cancelled if payment cannot be verified.

5. Order Acceptance and Cancellation

All orders are subject to acceptance by REGRAIN.

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Limit quantities per customer, household, or order
  • Cancel orders due to suspected fraud, unauthorized activity, or errors

If an order is cancelled after payment has been processed, a refund will be issued to the original payment method.

6. Shipping and Delivery

Shipping timelines and methods are outlined in our Shipping Policy.

  • Orders are generally processed within 48 hours during business days
  • Delivery times are estimates and not guaranteed
  • We are not responsible for delays caused by carriers, weather, or external factors

Risk of loss and title for products pass to the customer upon delivery to the carrier.

7. Returns, Refunds, and Exchanges

Return eligibility, procedures, and timelines are governed by our Return Policy.

In general:

  • Items must be returned in original condition unless defective or damaged
  • Items must be returned within 14 days of the delivery date
  • Certain products may be non-returnable
  • Refunds are issued after inspection and approval
  • All items and contents must be returned

We reserve the right to refuse returns that do not meet our policy requirements.

8. User Accounts

To access certain features, you may be required to create an account.

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities conducted under your account
  • Ensuring your account information is accurate and up to date

We reserve the right to suspend or terminate accounts for violations of these Terms.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of REGRAIN or its licensors and is protected by applicable intellectual property laws.

All product names, brand names, and trademarks remain the property of their respective owners.

No content may be reproduced, distributed, or used without prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law, REGRAIN shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of profits, revenue, or data
  • Delays or failures resulting from events beyond our control

Our total liability for any claim shall not exceed the amount paid for the product in question.

11. Disclaimer of Warranties

All products and services are provided “as is” and “as available” without warranties of any kind, except as required by applicable law.

We do not guarantee:

  • Continuous or uninterrupted website access
  • That the website will be error-free or secure
  • That product descriptions or content are completely accurate at all times

12. Privacy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario, unless otherwise required by applicable law.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Changes will take effect immediately upon posting to the website. Continued use of the website constitutes acceptance of the revised Terms.

15. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us through the customer support channels available on our website.

By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.